100% Customer Satisfaction 

Our strict quality control process and selection of top artists guarantees 100 % customer satisfaction.

Hence we provide 100% money back policy throughout your painting process.


100% Handmade by Professional Artists.

All our artworks are 100% Handmade and made by professional artists who have necessary experience to provide 100% customer satisfied results.

Refund Process:

Just send us an email, and we will send a 100% refund!

The refund process is straightforward:

  1. If you want a refund, just respond on your email thread or at info@portraitit.com with the reason for the return and the Order ID. We will make sure the amount is reflected in your Source Account within 5 days.
  2. If you want a replacement, we will happily replace the painting with a new one.

We would be happy to assist you with any queries related to your returns; just drop us a mail
at info@portraitit.com or use our chat feature for a quicker response from the bottom-left of your screen.

Terms and Conditions:

In all the cases of returns and cancellations, you have to drop us an email at info@portraitit.com. All are returns and cancellations are subject to the following terms and conditions:

  1. If the customer is unsatisfied with the quality of the product, he should drop us a mail stating his intent of return at info@portraitit.com within 3 days of delivery.
  2. Return policy covers the following cases:
  • Damaged Frame:
    You get a refund for the frame price you paid while checkout.
  • Lost Products:
    If our courier partner loses the product, you get a 100% refund.
  1. The refund amount in the customer’s account will reflect within 8-10 Working Days after we receive the painting
  2. It will be customers duty to courier the painting to our address and we shall initiate the refund process only after we receive the painting.


Eligibility for Returns:

  1. If you place a Return Request. The product should be returned in its original condition only.
  2. No element of the painting should be tampered with to make sure it passes the quality check.
  3. No refrain should be filed against the bank through which the payment was made as it would take away your right to avail of the refund.
  4. Only return requests which are raised within 3 days of delivery will be considered.
  5. If a customer raises more than 2 return requests in 365 days, his 3rd return is ineligible on the grounds of fake requests.
  6. Gift cards do not qualify for returns.


Additional Policies:

  1. PORTRAITIT holds the sole discretion for stating a return request valid or invalid.
  2. In case of returns or replacements, the customer is liable to return the faulty painting.

In all the returns and replacements, PORTRAITIT will run a quality check and refund or replace it after the inspection is successful.